Terms & Condition
Terms & Conditions
Welcome to Geelong Taxi Booking. By booking or using our transportation services, customers agree to follow the terms and conditions outlined on this page. These terms help maintain safe, reliable, and professional transportation services for all passengers across Geelong.
Booking Policy
Geelong Taxi Booking provides transportation services for airport transfers, hotel transfers, parcel delivery, city rides, corporate travel, and event transfers. Customers are requested to provide accurate booking details including pickup location, drop-off location, passenger information, and contact details during reservations.
Advance bookings are recommended for airport transfers, group transportation, and event travel services to ensure vehicle availability and smooth transportation support.
Fare Information
All transportation fares are based on travel distance, booking type, waiting time, vehicle selection, and additional travel requirements. Geelong Taxi Booking aims to provide affordable and transparent pricing for all customers.
Additional charges may apply for:
- Late-night transportation services
- Extra waiting time
- Additional pickup locations
- Special travel requests
- Toll or parking charges
Customers will receive fare information during booking confirmation whenever possible.
Passenger Responsibilities
Passengers are expected to behave respectfully during transportation services. Geelong Taxi Booking reserves the right to refuse or cancel rides for passengers displaying unsafe, abusive, or inappropriate behavior toward drivers or other passengers.
Passengers are also responsible for:
- Providing correct booking information
- Wearing seatbelts during travel
- Protecting personal belongings
- Avoiding damage to vehicles
- Following driver safety instructions
Cancellation Policy
Customers may cancel bookings before driver dispatch without major issues. Cancellation requests made after driver dispatch or arrival may result in cancellation charges depending on travel distance and booking type.
Geelong Taxi Booking recommends informing our team as early as possible for booking changes or cancellations.
Airport Transfers
Airport transfer customers are requested to provide correct flight details and pickup information during booking. Geelong Taxi Booking monitors scheduled pickup timing whenever possible to provide smooth airport transportation support.
Delays caused by incorrect customer information may affect pickup scheduling and service availability.
Parcel Delivery Terms
Geelong Taxi Booking provides parcel delivery services for suitable personal and business items. Customers must ensure parcels are packaged safely and legally before transportation.
We do not transport:
- Illegal items
- Dangerous materials
- Restricted goods
- Hazardous substances
Customers remain responsible for parcel contents during delivery services.
Vehicle Availability
Vehicle availability may vary depending on booking time, travel demand, weather conditions, traffic situations, or special events. Geelong Taxi Booking works to provide reliable transportation support and suitable vehicle options whenever possible.
Our available fleet includes:
- Standard Taxi
- Premium Taxi
- SUV Taxi
- Van Taxi
Vehicle selection depends on passenger numbers and booking requirements.
Limitation Of Liability
Geelong Taxi Booking is not responsible for delays caused by traffic conditions, road closures, weather situations, accidents, or circumstances beyond operational control. Customers are encouraged to allow additional travel time for airport and event transportation.
We are also not responsible for personal belongings left inside vehicles after ride completion. Passengers should carefully check vehicles before leaving.
Privacy Policy
Customer information provided during bookings is used only for transportation service management, communication, and booking support purposes. Geelong Taxi Booking respects customer privacy and does not share personal information with unauthorized parties.
Contact Us
For questions regarding our Terms & Conditions, booking support, or transportation services, customers may contact Geelong Taxi Booking anytime for assistance and travel support across Geelong.